Support
Need a hand? Email support@neonflow.co. We read every message and usually reply within a couple of days.
When you write in
Including these helps us fix things faster:
- Your device (for example, iPhone 15 or iPad Air)
- Your iOS version
- Your Pocket Go version (shown in Settings)
- What happened, and the steps to make it happen again
Common questions
- Do I need an internet connection?
- No. Pocket Go runs entirely on your device and makes no network requests.
- Where is my saved game?
- Your in-progress game is saved automatically on your device. Reopen the app to pick up where you left off.
- How do I export or import a game?
- Pocket Go uses the standard SGF format. Export from the game screen to save an
.sgffile, or import one using the iOS file picker. - I bought Pocket Go on another device. Do I pay again?
- No. Download it from the App Store on the new device while signed in with the same Apple ID.
- How do I reset my settings?
- Adjust them in Settings, or delete and reinstall the app to start fresh. Note that reinstalling also removes your saved game.
Feedback
Feature ideas and bug reports are always welcome. Send them to the same address and we'll take a look.
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